"Too often we people call in with complaints. I wanted to let you and the powers that be know that Lindsey was really great. She went over things with me that no one has EVER gone over with me. I really like that she didn't try to sell me anything I didn't need."
C. Rubin, Sarasota
I have a winter home in Sarasota. I don't normally go on these review things because when I call a company to do work I expect it to be done right - but unfortunately I have used other companies in the past that pretty much just ripped me off. They take advantage of older people who may not be familiar with local companies.
Three years ago I first hired Sean's company to fix my air conditioning - at the time they said it was very old and eventually would need to be replaced but they we able to keep it running for three years. They never once tried to pressure me or my wife, the small repairs they did we're reasonable and at no time did I ever feel like they were trying to pull the wool over my eyes.
These guys are honest as the day is long and when my air conditioner finally took the celestial dirt nap I knew I could trust them to fix me right up. They discovered that animals had torn our duct work all up so they not only fixed me up with a new ac system but they replaced the ductwork. Sean even suggested that I still get 2 other quotes before they did the work - which I did - but One of the other guys was very pushy, and the other was much more expensive, I was always going to use Sean anyway but I'm glad that he is so confident that he makes sure people get other estimates.
Dear Sean ,When I called you about 6 months ago after finding your company's name in Angie's list , I was very soured about Air conditioning companies. After two horrible experiences with companies that lied and used every
maintenance call as an excuse to sell some unnecessary upgrade, I had come to believe that the industry was completely tainted.
I want to tell you that your Company and its employees have proven to me that there are good and honest companies out there. Today was my second maintenance call since I contracted with you and Alex was thorough and took
the time to go over all my systems vital statistics . No up selling of unnecessary add-ons.
Thank you ! I will be recommending your Company exclusively.
The technicians at Sean McCutcheon's Air Conditioning are the best. After 2 other AC companies failed to fix my system I finally called them, and the next day everything was working perfectly. I learned a valuable lesson and won't ever go with a company just because you think they may be cheaper than the others because they never are, and they will cause you more grief than anything.
Thanks Sean McCutcheon's! You guys are the best!
You will not find better customer service ANYWHERE! Honest, friendly and they help you understand your options. I will recommend this company to anyone. Thank you for all your great customer service and quality work that you have done for me.
They are the people to use for any AC problem. They arrive very quickly and do a great job. They also cleaned up after themselves. I would recommend this business to anyone. They came out and fixed my AC problem in record time.
We hired Sean McCutcheon Air Conditioning and Heating to have them replace our air conditioner. WE received so much more than a great unit.
We were educated on the best options for our home, expert installation, and a professional team of highly skilled employees.
Now that June 2010 is here, we are very proud to have put our trust in their organization. Our home is cool and our humidity is low and the small particles of dust that were creating asthma issues are gone.
Finally, one of the most important part of the whole experience. We were told what they were going to do, when they were going to do it and IT WAS DONE...
Drew & Megan
Six years and three HVAC companies later, Sean McCutcheon Air Conditioning and Heating, Inc. diagnosed and fixed our air conditioning and heating unit with ease. His rep, David, was ultra knowledgeable and very professional.
He had located the problem and had the unit running within 20 minutes of his arrival! That was over six weeks ago and it has performed perfectly since. As a bonus, it appears that our electrical utility cost has decreased at least 15%. I recommend them without exception as the first company to call. You won't need to make that second call because your problem will be solved the first time.
A mis-diagnosis by another company almost cost me $1,550.00. Thank-you for the free second opinion. Stephen was so patient and understanding of our situation.
Your company has earned our business no question. Thank-you 1,300 times.
Simply....THE BEST. Professional, experienced, thorough, neat, clean and cost effective.
Highly recommend to all!!!
Sean's team looked at our unit after we were told we had no choice but to replace the unit. The technician offered a new unit at about 1/2 of the other companies, but also suggested several options to maintain the existing unit saving us thousands of dollars.
Sean's approach seems to provide honest service providing all options, not just pull and replace the unit. I won't do business with any other air conditioning company.
These guys are the best. Ive been so tied of companies that are constantly just trying to see how much money they can get me to spend. The technicians at Sean McCutcheon's Air Conditioning and Heating are down to earth and have common sense. They will tell you what the problem is and what needs to be done to fix it simple as that. I would never think of calling any other AC company!
There are a lot of questionable air conditioning companies out there its hard to know who you can trust. In the past I have fallen prey to AC guys who were just trying to scam me out of my money. Sean McCutcheon's came highly recommended and I'm glad I called them. They are honest, professional, and will tell you how it is. They don't try to fix anything that isn't broken. They are the number one AC company in the Sarasota area for a reason do yourself a favor and find out for yourself.
Sean McCutcheons AC is one top notch outfit. The work they do is superior, and they are a pleasure to do business with. I would highly recommend them!
Very pleasant experience start to finish. My new ac system is working great and looks fantastic. Please use me as a reference if ever needed.
This company deserves a 6th star!
SRQ review at Citysearch
Your patience, courtesy, expertise, and thoughtfulness - and that of your staff means so much! In appreciation of y'all,
- J. (Sarasota)
Thanks for Taking Care Of My A/C Problem So Quickly. Quick fix - Quick pay!! As far as I am concerned, any and all A/C issues will be directed to you!! Warmest regards,
- M.C. (Sarasota)
Thank you for going the extra mile to make things right! Please tell the guys on your crew how much we appreciate their work.
- A.B. (Sarasota)
I could not have been any more satisfied with this companies work! I woke up last Tuesday to my unit completely frozen up! What a horrible way to start the day.
Sean McCutcheon's has done many of my neighbors service calls and they were very quick to refer me to them. I am not disappointed whatsoever! I spoke with Lindsey in the office who was extremely kind and understanding of my situation. I was surprised they were able to get a technician out to my home the same day! I needed a part which the technician conveniently had on his vehicle and he was able to fix it very quickly. Needless to say, I am a much happier camper now that I have ice cold AC! Way to go SMAC!! I am now a customer for life. Awesome treatment from an awesome company.
Joanne M / Sarasota Fl
Sean McCutcheon's Air Conditioning (SMAC) is Second to None! In a day where great customer service is hard to find and in an industry where we have many choices, SMAC far surpassed our expectations. Their entire workforce is friendly, responsive, clean and professional.
We had multiple bids to replace our entire 11 year old system. We felt their sales team was the most honest as they answered questions through education. My wife and I felt SMAC was the absolute choice and we are glad we did.
The installation of our entire system including duct work repair and additions, UV light, as well as a new wifi thermostat was ready the next day after we had finally selected them from multiple bids. It was very clear to me that their installation technicians take tremendous pride in their work. The new system is like a piece of art in our garage.
Replacing your entire AC is one of the largest home expenses you can have. Be confident that you're making the right choice and choose SMAC!
Reese S / Sarasota
I have used Sean McCutcheon's service several times and give them the highest rating in every category. They are responsive, communicative, fair, reasonably priced and friendly. Great company overall.
S.D. / Sarasota
They are a great company. When I first bought my home I had them come out and check/service my ac. I was told at that time that capacitor would need to be changed but was ok at the time. I put it off and it died about a year latter. I called them back they came out the next day. Sure enough it was the capacitor. They didn't try to sell me parts that I didn't need and gave me a great price on the repairs.
Sharon L / Sarasota
Woke up yesterday and the house was hot. Terrible feeling in June is Florida. Called McCutcheon's just as we always do. The tech (David) was very friendly and had us back up and running inside of a hour. Total was less than $200 including the part he had to replace. They do the job right, and don't overcharge. All you could ask for and more. Thanks guys!
Michael S / Sarasota Fl
Truly a professional. Mr McCutcheon has a staff of perfectionist technicians with uncanny eyes for detail. Top notch work and efficient, clean and respectful. I found my ac company and I will stick with them. Thank you Sean and thank you to your staff.
Joel L / Sarasota Fl
It was a Friday night - AC went out. Called in for service and the on call lady was super nice on the phone. Tech called back within. 10mins.was at the house about 40mins later. He was fast and friendly. A very family feel from the staff.unlike the other company we used to use. Would recomme nd sean and his crew to anyone!
We've been customers of Sean McCutcheon's AC since he first started the business. We have always had the most professional service from each of their technicians each time they have come to our home. We have referred them to our friends and they have had the same professional service. We will continue to refer anyone who asks to Sean McCutcheon AC.
Ray & Katherine Baker
Sean McCutcheon's Air Conditioning and Heating company is a stand-up company that is willing to help anytime of the day. He is honest and willing to help everyone, no matter the situation. He understands the economy. His employees go over and above to help.
I refered him to a good friend. She was in desperate need of help. Another company told her they could not help her, they could not even get it to work. They recommended she purchase a whole new air system and did not give her any alternatives. Sean sent his guys over to her house. They got her air to work, explained it would only last a couple of months and she would need a new system. They were willing to work with her for cost, set up a payment plan for her. She is a single mother who does not have help from anyone. It was the middle of summer. She was very thankful for his help. She purchased a new system from him when she had the money.
Kim S / Sarasota FL
The last AC company could not fix my problem - and probably made matters worse. I'm glad I called Sean McCutcheon's - they have everything back to normal. I would definitely recommend them to anyone - residential or commercial - they are the best!
Joseph C. / Sarasota
Sean, I just wanted you to know that the guy you sent to work on my A/C was very nice and professional on the phone. He did a great job! Thanks for everything,
- S. (Sarasota)
A friend recommended your service and I want you to know how pleased my sister and I are with your work. The young man, David, who did the work was most expert, courteous, and helpful. We will be calling for A/C in the fall,
- V.F. and E.F (Sarasota)
I would like to take this opportunity to thank you, your associates and your company for doing an outstanding job fixing and adjusting my air conditioning at my house. Your crew was helpful, efficient and did a great job.
You are more than welcome to use my name as a reference if the need ever arises. Again, kudos to the entire organization.
All the best,
Larry L. Hansen
I am writing to express my sincere appreciation to and gratitude for the service that I received on July 23, 2008, from your technician David. Unfortunately, I have been duped by a personal acquaintance regarding the repair of my air conditioning unit and learned that fact because of David's honesty and integrity.
Not only was he courteous and professional, he also took the extra time to explain, and show me how the unit was not previously repaired correctly. Because of David's efficiency and thoroughness, my unit is now working as well as it is going to work, given the problems that still exist and need addressing and correcting. However, since David's visit, my home is once again cool, the temperature is able to be regulated, and I am able to sleep at night without waking in pools of sweat.
David's service was unparralleled, in that he quickly located the issues involved, knew exactly what to do and how to do so with expediency. He was a gentleman, very deferential, and very knowledgable. If, as I suspect, I will be needing further servicing of my unit, it is my sincere hope that I will be allowed to request that David be dispatched to my home. As mentioned, he was an absolute JOY and in essence, rescued me from what was turning into an almost unlivable situation. In addition, he is now familiar with my unit and its history.
Thank you again for your company's expert and professional service. I will recommend you to all of my friends.
Sincerely, Vera Bryan
Sean...Dave is my hero. I thought today was the day the big beast in front had finally bit the bullet. But it was the breaker! However, Steven found (a few months ago) that the heat is broken and I know sometime this year I am going to have to replace that unit. can you please put together some quotes for me? It is for the front unit. I want an energy effecient system. I am so grateful for you guys. Know that with me, you have earned a customer for LIFE!
- Cherie DiNoia
The technician was very helpful, courteous and professional, will surely use you service for future needs and recommend you to my sister in law, I also recommended your company to Premier Homes,
- Melcon Bembridge
My Bryant Evolution system shut down last nite about 7:30 pm. I called for service and Steve called me and was there in 20 minutes. He knew just what the problem was and fixed it in a very short time.
Very impressive job. Thanks so much !
I've been a customer of yours for the past few years and have fallen in love with your company in recent weeks due to the performace of your service tech Stephen.
He's blown me away with his professionalism and knowledge in recent visits to my house.
I was on the fence about your buisness, but if the rest of your team is half as strong as Stephen I know there isn't a better outfit anywhere!!! He is truly a treasure I wouldn't let slip away!!!
THANKS for the excellent service!! - Micah Cooley
I would not change a thing. Your service techs have been professional and efficient. Your Salesperson was a straight shooter. I would highly recommend your company to anyone.
I am writing to pass along my complete satisfaction and happiness in the new air conditioning system your company installed on Tuesday of this week. The effort and attention to detail you demonstrated was far above the other two bids I received for this home improvement. This same effort was shown by all of the installation crew who worked so hard and quickly over Monday, and Tuesday, of this week.
In particular, the details in the options you offered to me in the proposal, the evaluation of my windows, including the future plans for their improvement, then sizing the system for the highest efficiency was drastically more detailed and professional than your competition.
By your pressure-free approach, including in the addition of much needed additional air returns and necessary ducts, I am now enjoying a comfortable home where I had been uncomfortably warm for a week and a half since the antique unit shut down!
As one who appreciates extreme attention to detail, I witnessed first-hand the crew aligning all aluminum adhesive tape straight, level, and bubble-free. Watching a crew member digging and using a carpenters level on the soil/gravel for the setting of the outdoor pad further convinced me I had selected the right company. Their effort in cleaning up the work area and the removal of the old unit was just as clean and professional.
Please pass along my satisfaction to Sean, and continue to bid with confidence that the installation crew fulfills your claims of excellence.
All my best!
I have no complaints at all, in fact I will recommend Sean McCutcheon's to my friends and co workers. Stephen was my technician both times. He is extremely courteous, and despite being called out on "off hours", he was friendly and took his time making sure the job was done right..
Your company recently installed an ac system at one of my properties in Sarasota (My second so far!). David was my contact and everything was perfect! I am honored to be a client, & would be glad to be a reference anytime,
Andre LeClair / Andre LeClair Properties
Mr Sean McCutcheon,
The night of Sept. 6, my new Bryant Air conditioning system stopped running. The digital display showed a fault code " cannot communiate with blower". I called your service desk and quickly received a return call from Mr. Steven Casteel. Steve walked me through the fault isolation steps on the "evolution system display" and suggested the problem my be a "control board". Steve informed me he could not get a new "control board" until the next morning. He then suggested I try re-booting the system to see if we could get the system working util he gets here the next morning. His suggestion worked...
Next day, Steve shows up to check out system and replace the "control board. Steve not only fixed the control board problem, but he made other adjustments to the installation of the system that corrected a problem I had with water in the drain pan and heavy condensation on the air handling system. ( See service report Number 21886. )
I cannot overstate how pleased and impressed I am with the knowledge, work ethic and professionalism of young Mr. Steve.... He made me very happly that I chose your company to install and service my new Bryant air system.
Russell T. Bahner